Salesforce Consulting and Implementation
BSA
BSA
Connecting a property investment fund's Salesforce environment to the platforms, verification tools, and e-signature workflows its business actually runs on.
Connecting a property investment fund's Salesforce environment to the platforms, verification tools, and e-signature workflows its business actually runs on.
Most CRM and ERP partners stop at implementation. We stay focused on business impact.Most CRM and ERP partners stop at implementation. We stay focused on business impact.Most CRM and focused
Most CRM and ERP partners stop at implementation. We stay focused on business impact.Most CRM and ERP partners stop at implementation. We stay focused on business impact.Most CRM and focused
Overview
01
An Australia-based provider of facility management and technical services, operating across commercial, industrial, and infrastructure sectors.
An Australia-based provider of facility management and technical services, operating across commercial, industrial, and infrastructure sectors.
About
About
Client: BSA
Client: BSA
Industry: Facility Management
Industry: Facility Management
Location: Australia
Location: Australia
Scope of work
Scope of work
Field Service Lightning implementation from the ground up
Field Service Lightning implementation from the ground up
Sales Cloud and Service Cloud optimization
Sales Cloud and Service Cloud optimization
Lightning Web Components and Aura development
Lightning Web Components and Aura development
DevOps and CI/CD infrastructure setup
DevOps and CI/CD infrastructure setup
Data migration and production deployment support
Data migration and production deployment support
Tech stack
Tech stack
Salesforce Sales Cloud
Salesforce Sales Cloud
Service Cloud
Service Cloud
Field Service Lightning
Field Service Lightning
Aura Framework
Aura Framework
GitHub
GitHub
CI/CD DevOps
CI/CD DevOps
background
02
BSA needed to move on three fronts at once, with a team that could keep pace on Australian time.
BSA needed to move on three fronts at once, with a team that could keep pace on Australian time.
Challenge
Challenge
BSA needed to move on three fronts simultaneously and needed a team that could coordinate directly with both their IT and business stakeholders daily, despite operating from a different timezone. Field Service Lightning needed to be implemented from scratch. Their Sales and Service Cloud environments needed optimization. And a DevOps process needed to be stood up to give the team a structured, reliable path for ongoing development and deployment. None of these could wait for the others.
BSA needed to move on three fronts simultaneously and needed a team that could coordinate directly with both their IT and business stakeholders daily, despite operating from a different timezone. Field Service Lightning needed to be implemented from scratch. Their Sales and Service Cloud environments needed optimization. And a DevOps process needed to be stood up to give the team a structured, reliable path for ongoing development and deployment. None of these could wait for the others.
Running multiple Salesforce workstreams without the internal resources to manage them? Book a 15-minute call
We'll tell you how we'd structure the delivery. Book your session
Book your session
Running multiple Salesforce workstreams without the internal resources to manage them? Book a 15-minute call
We'll tell you how we'd structure the delivery. Book your session
Book your session
the process
03
Approach
Approach
STEP
01
Implemented Field Service Lightning
Implemented Field Service Lightning
Designed and delivered a full FSL implementation, configured for BSA's field operations, connected to their Service Cloud environment, and built for the workflows their field teams use.
02
Built and delivered across LWC and Aura
Built and delivered across LWC and Aura
Design and development across Lightning Web Components and Aura Framework, extending both Sales Cloud and Service Cloud with custom functionality specific to BSA's operational requirements.
Design and development across Lightning Web Components and Aura Framework, extending both Sales Cloud and Service Cloud with custom functionality specific to BSA's operational requirements.
03
Stood up DevOps infrastructure
Stood up DevOps infrastructure
CI/CD pipeline built and enabled using GitHub, ANT, and Bitbucket, with development and deployment processes structured for reliability, reducing release risk and giving BSA's internal team visibility and control over what goes to production.
CI/CD pipeline built and enabled using GitHub, ANT, and Bitbucket, with development and deployment processes structured for reliability, reducing release risk and giving BSA's internal team visibility and control over what goes to production.
04
Managed data migration and deployment
Managed data migration and deployment
Data migration planning and execution, with production deployment support throughout the engagement, all coordinated with BSA's IT and business teams through daily touchpoints.
Data migration planning and execution, with production deployment support throughout the engagement, all coordinated with BSA's IT and business teams through daily touchpoints.
05
Delivered on Australian time
Delivered on Australian time
Full offshore delivery aligned to Australian business hours, available and accountable during BSA's working day.
Full offshore delivery aligned to Australian business hours, available and accountable during BSA's working day.
Results
04
Three workstreams, delivered in parallel, without missing a beat
Three workstreams, delivered in parallel, without missing a beat
+
Field Service Lightning, live
Field Service Lightning, live
Field Service Lightning fully implemented and live, built around BSA's actual field operations.
Field Service Lightning fully implemented and live, built around BSA's actual field operations.
+
Modern DevOps foundation
Modern DevOps foundation
CI/CD and DevOps pipeline built using GitHub, ANT, and Bitbucket, giving BSA a structured, reliable release process.
CI/CD and DevOps pipeline built using GitHub, ANT, and Bitbucket, giving BSA a structured, reliable release process.
+
Extended Sales and Service Cloud
Extended Sales and Service Cloud
LWC and Aura development delivered across Sales and Service Cloud, adding custom functionality specific to BSA's operations.
LWC and Aura development delivered across Sales and Service Cloud, adding custom functionality specific to BSA's operations.
+
Clean data, smooth deployment
Clean data, smooth deployment
Data migration and production deployment completed with daily coordination maintained with BSA's IT and business teams throughout.
Data migration and production deployment completed with daily coordination maintained with BSA's IT and business teams throughout.
+
Delivery in your timezone
Delivery in your timezone
Full delivery from offshore, aligned to Australian timezone, available and accountable during BSA's working day.
Full delivery from offshore, aligned to Australian timezone, available and accountable during BSA's working day.
The bottom line
BSA needed three complex Salesforce workstreams moving at once, Field Service Lightning, Sales and Service Cloud optimization, and a DevOps foundation, with a team that could coordinate daily with both IT and business stakeholders despite the timezone gap. We delivered all three in parallel: a full FSL implementation, LWC and Aura development across Sales and Service Cloud, and a CI/CD pipeline built on GitHub, ANT, and Bitbucket, backed by data migration and deployment support and daily coordination, fully aligned to BSA's Australian working day.
BSA needed three complex Salesforce workstreams moving at once, Field Service Lightning, Sales and Service Cloud optimization, and a DevOps foundation, with a team that could coordinate daily with both IT and business stakeholders despite the timezone gap. We delivered all three in parallel: a full FSL implementation, LWC and Aura development across Sales and Service Cloud, and a CI/CD pipeline built on GitHub, ANT, and Bitbucket, backed by data migration and deployment support and daily coordination, fully aligned to BSA's Australian working day.
testimonial
05
"We've successfully partnered with Sedin since December 2021. Their Salesforce team is very professional with excellent technical skills and a focus on the outcome"
"We've successfully partnered with Sedin since December 2021. Their Salesforce team is very professional with excellent technical skills and a focus on the outcome"
Ruchir Desai
Ruchir Desai
BSA Limited
Case Studies
06
Freatured projects
Freatured projects
