Salesforce Consulting and Implementation

Retail & e-Commerce

One customer view. Every channel. No more guessing what shoppers want.

We connect commerce, service, inventory, and store operations in Salesforce, Odoo, or both, giving every team one unified view of the customer.

Book a Consultation

Retail & e-Commerce

One customer view. Every channel. No more guessing what shoppers want.

We connect commerce, service, inventory, and store operations in Salesforce, Odoo, or both, giving every team one unified view of the customer.

Book a Consultation

Most retailers have the data. Few have it connected.

Most retailers have the data. Few have it connected.

Retailers collect more customer and inventory data than almost any other industry: POS transactions, loyalty history, browsing behavior, stock levels, support tickets. The problem is rarely a lack of data. It is that this data lives in five disconnected systems, so no team-marketing, store staff, or service ever sees the full picture. We fix the connection issue, not just the CRM issue. Whether that's a Salesforce-led customer layer, an Odoo-led inventory and finance backbone, or both connected, decisions end up being based on the whole business, not a partial view of it.

Retailers collect more customer and inventory data than almost any other industry: POS transactions, loyalty history, browsing behavior, stock levels, support tickets. The problem is rarely a lack of data. It is that this data lives in five disconnected systems, so no team-marketing, store staff, or service ever sees the full picture. We fix the connection issue, not just the CRM issue. Whether that's a Salesforce-led customer layer, an Odoo-led inventory and finance backbone, or both connected, decisions end up being based on the whole business, not a partial view of it.

What We Do

01

Retail delivery across three disciplines

Retail delivery across three disciplines

Unify

Connect the systems that retail actually runs on.

POS and inventory integration

Real-time stock visibility across your CRM and back office, synced with your point-of-sale and warehouse systems, so sales and service teams never promise what is not on the shelf.

Commerce and CRM integration

Connect your storefront, whether that is Salesforce Commerce Cloud or an Odoo-native site, to your sales and service tools so every order, cart, and browsing signal feeds a single customer profile.

Loyalty and marketing automation

Unify loyalty program data with purchase history to trigger personalized offers, replenishment reminders, and win-back campaigns automatically.

Perzonalize

Turn unified data into experiences that convert.

AI-powered product recommendations

Surface the right product, offer, or bundle based on real purchase and browsing history, not generic segmentation.

Omnichannel journeys

Build customer journeys that move seamlessly between email, mobile, in-store, and web, with consistent messaging and offers at every step.

Clienteling for store associates

Give store staff a mobile view of customer history, preferences, and loyalty status, so in-store service matches the personalization shoppers expect online.

Scale

Support that grows with peak seasons and new channels.

Seasonal and peak-load readiness

Sandbox testing, load planning, and rapid-response support in the run-up to major sales events, so your environment holds up under Black Friday and holiday traffic.

Managed services and optimization

Ongoing administration, enhancement, and platform health checks so your systems keep pace as you add stores, markets, or sales channels.

AI and advanced analytics

Demand forecasting, inventory optimization signals, and performance dashboards that turn transaction data into a guide for merchandising and buying decisions.

Platform Capabilities

02

Salesforce, Odoo, or both, matched to how you actually operate

Retail businesses rarely need only a CRM or only an ERP. Customer engagement and back-office operations both matter, and the right split depends on your business model. We assess this before recommending anything.

Retail businesses rarely need only a CRM or only an ERP. Customer engagement and back-office operations both matter, and the right split depends on your business model. We assess this before recommending anything.

Module

What it does

Module

Where Salesforce leads

What it does

Customer-facing personalization, omnichannel marketing journeys, AI-driven recommendations, and unified service across web, mobile, and in-store, through Commerce Cloud, Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, and Agentforce.

Module

Where Odoo leads

What it does

Multi-location inventory, point-of-sale integration, purchasing, and financial reporting that stays connected to stock movement in real time.

Module

Where both connect

What it does

A Salesforce-led customer experience layer integrated with an Odoo-led inventory and finance backbone, so a single sale updates stock, triggers replenishment, and feeds the customer's profile at the same time.

IN NUMBERS

03

An Industry-fluent Odoo partner, not a generalist

3+

3+

3+

3+

Years

Years

Of enterprise technology delivery across industries, platforms, and transformation cycles.

Of enterprise technology delivery across industries, platforms, and transformation cycles.

100+

100+

100+

100+

Certified consultants

With over 35% carrying more than 9 years of hands-on experience

100+

100+

100+

100+

Clients

Across 25+ countries, with over 90% referenceable

100+

100+

100+

100+

Projects

completed across Salesforce, Odoo, and the full enterprise technology stack

FAQ

04

What retailers want to know before we start

Do we need Salesforce, Odoo, or both for a retail business like ours?

Can you connect to our existing POS and inventory system, or do we need to replace it?

We run both a webstore and physical locations. Can this actually be unified?

How do you handle peak periods like Black Friday or holiday sales?

We have a small internal team. Do we need a large IT department to run this?

Not sure where your retail data actually stands?

Not sure where your retail data actually stands?

Start with a free audit. A certified consultant reviews your current setup, or lack thereof, across CRM and ERP, and gives you a clear picture of what is working, what is fragmented, and where the fastest wins are.

Book a consultation

Better the Best.


SedCloud CRM,

A Division of Sedin Technologies 

Better the Best.


SedCloud CRM,

A Division of Sedin Technologies 

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